All payments, once made, are final and nonrefundable. Virah does not provide cash refunds. We may, however, grant credits in the form of free monthly memberships to resolve customer service issues at our sole and absolute discretion. The billing system used by Virah or our authorized agents provides extensive credit card fraud protection measures and our Site includes many features to protect users from accidental charges. Therefore, refunds to your credit card will be provided only under the rarest of circumstances, such as persistent technical problems originating with our equipment, at our sole and absolute discretion.